Refunds

Service-based work

Applies to all personalized or hands-on services such as creative development, group workshops, consulting, and other related services.

  1. No refunds. All service fees are final once payment is received. Custom and creative work involves irreversible time investment. The strict no-refund policy protects that time and ensures each engagement is entered into seriously and respectfully.

  2. Reserved professional time. Because we allocate staff time, travel, and preparation for each engagement, cancellations or no-shows do not qualify for refunds. Read our Cancellation Policy.

  3. Deferrals & rescheduling. You may request to reschedule services within 12 months of payment, depending on availability.

  4. Transfers. Services may be transferred to another person or business at no cost with written notice.

Digital products

Applies to all digital purchases including guides, workbooks, and online resources.

  1. No refunds. All digital product sales are final. Digital downloads cannot be returned. By purchasing, you confirm understanding that digital goods are non-refundable and that access is granted instantly upon payment.

  2. Intellectual property protection. To safeguard our proprietary materials and prevent misuse, refunds are not offered for dissatisfaction, non-use, or change of mind.

  3. Technical issues. If a download link or file is defective, we will replace or restore access. This does not constitute a refund.

Merchandise

Applies to all physical merchandise and branded products sold through our online store.

  1. Final sale. All merchandise is made-to-order (print-on-demand). We do not accept returns, offer exchanges, or issue refunds for change of mind, buyer’s remorse, or preference-based reasons. By completing your purchase, you agree to this made-to-order policy and confirm that all checkout information provided is accurate.

  2. Customer responsibility. Please review your order details carefully (item, size, color, address, etc) before checkout. Orders placed with incorrect details are not eligible for refunds or free replacements.

  3. Damaged, defective, or incorrect items. If your item arrives misprinted, damaged, defective, or materially different from what you ordered due to a production issue, please contact us within 21 days of delivery with your order number and clear photos of the issue. We will submit a claim with our production partner and, if approved, you will receive a free replacement. A refund is issued only if a replacement cannot be fulfilled. You will not be required to return the item.

  4. Delivery issues. If your package appears lost in transit, you must notify us within 21 days of the estimated delivery date so we can investigate and submit a claim when eligible. After 21 days, we cannot guarantee a resolution to the situation.